Privacy Policy

Privacy Policy for CHRIStal Clean Ovens

Updated June 2024

Our Contact Details

Name: CHRIStal Clean Ovens

Phone Number: 07957536924

E-mail: info@christalcleanovens.co.uk

The Type of Personal Information We Collect

We currently collect and process the following information:

Personal identifiers, contacts, and characteristics, such as name, address, email address, telephone numbers, etc.
Information provided directly via email, SMS, other messaging services, phone calls, and face-to-face interactions.
Information from our Facebook and Instagram pages.
Information passed to us by third parties, such as landlords requesting cleaning services for rental properties.
Written or printed information on-site, such as invoices.

How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided directly by you for one of the following reasons:

To keep customers updated with appointment dates and times and to arrange necessary works.
To request customer feedback.
To contact customers for future services and make relevant bookings.
To maintain accurate business records of work completed.

We may also receive personal information from third parties:

Requests for our services on behalf of others, such as passing contact information to arrange appointments by a landlord or tenant.

The Type of Information We Collect When You Visit Our Website

When you visit CHRIStal Clean Ovens, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some installed cookies. Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with the site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to fulfill the agreement.

Our top priority is customer data security. We may process only minimal user data necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not aggregated in a way that would identify any particular user.

You can visit the website without telling us who you are or revealing any information that could identify you as a specific individual. If you wish to use some of the website’s features, receive our newsletter, or provide other details by filling out a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, and telephone number. You can choose not to provide personal data, but you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our newsletter or contact us directly from the website. Users uncertain about what information is mandatory are welcome to contact us via info@christalcleanovens.co.uk

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time by contacting info@christalcleanovens.co.uk and stating your request.

(b) We have a contractual obligation.

(d) We have a legitimate interest.

How We Store Your Personal Information

Your information is securely stored in digital secure storage or physical paper records (e.g. paper invoices).

We keep necessary information for bookkeeping and financial records for 6 years per UK tax laws. We then dispose of your information securely, such as shredding paper records or digital deletion of electronic data. Diary and booking information will be held for 3 years and then securely deleted.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access - You can ask us for copies of your personal information.
Your right to rectification - You can ask us to rectify inaccurate personal information. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You can ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You can ask us to restrict processing of your personal information in certain circumstances.
Your right to object to processing - You can object to processing of your personal information in certain circumstances.
Your right to data portability - You can ask us to transfer personal information you provided to another organization or to you in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.

Please contact us via email at info@christalcleanovens.co.uk

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us via email at info@christalcleanovens.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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